To understand how a PMS truly allows front desk staff to improve on their operational efficiency, we will have to break this down into several aspects of their day-to-day tasks.
You’ve done the right thing by adopting a hotel PMS. But you are still struggling to sell more rooms via online channels and finding it difficult to manage your hotel’s online reputation.
Your PMS is designed to streamline daily operations, so that you and your staff have more time to focus on your guests. But your PMS impacts customer service in very direct ways too.
Legacy PMS make it difficult and costly to connect all systems. Even some modern, cloud-based PMS aren’t developed in a way that makes connectivity as easy and painless as it should be.
The success of modern hotel brands is often directly correlated with the technology and procedures put in place to support their staff and operational structure. NB: This is an article […]
Upgrading the pre-arrival experience is something you can achieve today, so don’t hesitate to get your guests excited about their stay and reap the benefits of higher guest engagement.
This podcast looks at Total Revenue Forecasting (TRF) as a logical first stepping stone towards Total Revenue Management (TRM). We are joined on the podcast by Michael McCartan, Managing Director – EMEA, Duetto.
With the Hotel PMS guest experience program and guest interaction integrations, the guest is almost always guaranteed to be recognized and appreciated, even if there are new employees.