messaging

It’s not the end of the world when a guest @mentions you on social media. Like any interaction with a guest, they are customer service opportunities

All of these tips will help any hotel write a lovely welcome letter to hotel guests, so they will have a memorable experience and will want to visit again

Already hotel providers have noticed staycation bookings and enquiries creeping in for later in the year, when things are more likely to be under control

There’s a fine line between spam and email marketing. That’s why it’s essential to build a coherent email marketing strategy, to find the right balance

Does losing reservations on WhatsApp impact your business so much? What is the sales potential of this communication channel?

Reinventing the hospitality scene with a neighborhood lifestyle twist, Penta Hotels offers the modern-minded and business traveler of today comfort and style in a pleasant and relaxed atmosphere. NB: This is an […]

These are just a few tips and tricks to get the ball rolling for your hotel in the holiday season and ensure that your initiatives have maximum outreach

We have answered three fundamental questions about hospitality chatbots which will help you understand the benefits of implementing this tool

When it comes to hotel marketing and advertising, never underestimate the power of hotel Word of Mouth (both traditional and electronic)

Collect all interactions into one profile to better understand who your guests are and create smart guest lists for effective communication.