hotels

Payment isn’t just a back-office issue; it’s central to guest experience. When it doesn’t work, it creates confusion for the hotel and traveller friction

The focus and attention to the financial leadership needs to be continuously delivered from the highest level in any hotel organization

We look at what hotel data breaches are, the common types affecting the hotel industry, their impact and how you can strengthen hotel data security

When done correctly, hotel upselling is not about pressuring guests to spend more, it’s about matching them with experiences they’ll value most

Replace them with a simple operating system for revenue performance: one strategy, two distinct roles and a guest-first operating model

Hotels that recognize this shift early can build competitive advantages around email based customer intelligence and interactive communication

By engaging directly with guests at the opportune time, hotels can customize services more effectively, leading to deeper guest satisfaction

Independent hotels can still master revenue management by focusing on strategy, prioritizing the right metrics and stream workflows

As guest demand becomes more dynamic and market conditions shift by the hour, hotel revenue managers are rethinking their approach to pricing

Cutting ads in low season to “save budget” often leads to even lower bookings, forcing hotels to rely on OTAs with high commission fees