guest

Older and younger travelers may have different preferences and ways of reading and writing reviews. Listen to your guests’ needs and show you really care

Guest data is at the heart of any sales or marketing campaign. It allows you to personalize your sales and marketing campaigns to create impact

Sleep tourism is the practice of providing special services catered to guests with sleep issues or who wish to preserve quality sleep while away from home

You can use multiple upselling techniques to provide a seamless guest experience without being pushy. Let’s examine a number of hotel upselling techniques

As the third-party cookie crumbles, hoteliers must learn to collect and utilize data they already have to boost direct bookings and personalize experiences

Which segment should your hotel go after and in which order should you sell to manage your inventory correctly and maximize total profit?

It may seem overwhelming, but email marketing does not have to be difficult. There are two basic types of emails your hotel should be sending

Here are some quick, easy and inexpensive tips to improve the hotel guest experience that will have lasting results

If your hotel lacks an adequate number of customer reviews, form a strategy to solicit feedback to improve your online reputation

We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience