guest
Top Tips For Your Hotel Welcome Letter
We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience
What Are Travelers Criteria For Choosing a Hotel?
Based on research and feedback from our clients, we have listed 7 key selection criteria for your potential clients when choosing a hotel to stay in
Increase Revenue and Loyalty By Offering Guests a Value Exchange
Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty
The Room Amenities That Matter Most to Your Hotel Guests
Let’s take a look at how you can easily make the room amenities that matter most to guests not just simple but simply splendid
4 Big Reasons Hotel Guests Never Come Back
If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out
How to Use a CRM to Reimagine Guest Recognition and Loyalty
Hotels can use their CRS and CRM data to discern a great deal of insight into guest preferences, booking habits, and aspirations
5 Emails You Should Be Sending Every Guest
Here are five hotel emails your guests expect… Are you sending them to every guest? Let’s dig a little deeper into the purpose of each type of email
What Hotel Digitalisation Means And How It Boosts Profits
There are a number of ways that digitalisation can help you create a more efficient business model for your hotel and boost your profits
Are Reviews Part of Your Revenue Growth Strategy in the New Era
The more data you can connect to understand how it affects your performance, guest experience, and revenue, the better
Emotional Guest Journey Mapping: What Is It And How To Use It
The goal of emotional journey mapping is to understand customers’ emotions and improve the guest experience at all touchpoints on the journey
