guest

With upselling, hoteliers can let their guests customise their stay beforehand and select and pay for only those services that they’re interested in

Hotels can start the personalization of offers when they have insights into the travel reasons, where the guest comes from, and the booking behavior

Average hotel ratings in EMEA were lower than for the rest of the world. Here’s a look at 5 key takeaways to improve hotel marketing and guest feedback

Where exactly are we in terms of global recovery? We analyzed more than 128 million guest reviews and here’s what they tell us about travel recovery

To get your hotel ready for spring break ensure you have a well-built hotel reputation. Unfortunately, reputations are not built overnight

We look at the importance of having a guest feedback system in place, how you can use technology to collect it, as well as best strategies to get feedback

Following proven strategies for reducing hotel operating costs, you can protect profits, boost your total revenue and uphold exceptional guest experience

Personalization today is defined by flexibility and choice. Offering enticing options, hotels can make selling these services to guests more straightforward

Regardless of what route you go, mobile contactless options are becoming the norm. With many younger travelers expecting to do everything on their phones

We know it is essential your guest data to be clean, accurate, up-to-date, and secure. We take a closer look at hotel data management and how to do it right