guest

Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction

Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business

AI is turning reviews upside down, generating fake reviews that are increasingly more difficult to distinguish from those written by the average traveller

We delve into ten comprehensive strategies that can help city hotels drive revenue and enhance guest experiences

Rev up your engines, it’s time to explore the synergy between Mario Kart and your hotel website user journey to drive direct booking

If you are truly trying to turn your one-timer guests into returning ones, you need to craft a loyalty program that stands out from the crowd

Email marketing gives you an opportunity to build a personal relationship with your past guests, present guests and future guests

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Viewing micro-moments as part of a holistic travel customer journey helps you consider every step of the customer journey and optimize their experience