experience

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Viewing micro-moments as part of a holistic travel customer journey helps you consider every step of the customer journey and optimize their experience

Let us delve into the challenges associated with managing hotel cancellations and explore effective strategies to minimize their impact

While some rule-based chatbots are built for more straightforward tasks, an AI-powered chatbot is designed for intelligent and complex tasks

Hotels that have increased their direct booking rates, overall loyalty and guest satisfaction have done so by committing to a data driven approach

To improve guest satisfaction, hotels must focus on fully understanding guest preferences and creating unforgettable experiences

Embrace the power of reputation management and watch your hotel thrive in the competitive hospitality industry

Relying on demographic data to identify similarities within cohorts is less accurate than you likely expect. Engagement rates tend to be even worse

How are you treating your cheerleaders? Guests who leave positive reviews are choosing to go that extra mile. It’s their way of saying “thank you”