digital

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AI is Changing Guest Behavior: Adapt Before it is Too Late

Artificial Intelligence is reshaping guest behavior at lightning speed. We break down how this transformation is redefining guest expectations

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laptop with sign next to it saying black friday sale an important period for hotels to turn deals into direct bookings via their hotel website

The Black Friday Effect: Turn Deals into Website Direct Bookings

Hotels with Black Friday campaigns saw impressive results: direct booking up 63.8%, website conversions up 36% and direct revenue up 97.5%

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Autumn Storytelling on Social: Content Ideas For Luxury Hotels

Here are five autumn content ideas to keep seasonal content strategy up to date and use authentic storytelling to drive engagement and conversions

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Email Is About to Become Your Most Important Customer Interface

Hotels that recognize this shift early can build competitive advantages around email based customer intelligence and interactive communication

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Why Landing Pages Matter for SEO and High Converting Success

We walk you through exactly why landing pages matter for SEO, how they work, and what makes a landing page not just rank well, but convert too

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OTAs $5.2 Billion and Counting: Why Hotels Can’t Sit Back

OTAs are flooding social, search, and AI-driven channels with budget that independents cannot match. If you do nothing, you are invisible

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Hotel Chatbots: Increase Revenue and Boost Communication

The hotel industry is rapidly embracing AI-driven chatbots to meet growing guest expectations. Here’s why more hotels are turning to chatbots

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Preparing Your Hotel Marketing Strategy for Autumn 2025

Autumn isn’t just a bridge between summer and Christmas. With tailored campaigns hotels can maximise occupancy and revenue across the shoulder months

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Is WhatsApp for Hotel Guest Communication Worth It?

What makes WhatsApp the right choice besides the amount of users and how do you create a WhatsApp hotel communication strategy?

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The Impact of Google’s AI-Driven Search Features on Hotel Visibility

When users see AI summaries at the top of search results, including OTA listings, reviews, and travel guides, they may not click through to your website

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