Your property management system (PMS) forms the administrative heart of your hotel, which means choosing the right one is essential. And even if you’re comfortable with a platform you’ve been using for years, it’s important to reflect on whether it is helping or hindering your hotel’s growth when compared to better options on the market.
Change is a constant reality in the hotel industry – new technologies, online competition and modern guest expectations are just some of the major driving forces, and nearly all aspects of hospitality are affected.
Keeping ahead of these changes, as well as new emerging technologies, is a daunting task for anyone. But to ensure that your hotel keeps ahead strategically, a good place to start is taking a critical look at your PMS and making sure that it supports your growth.
A good PMS controls and automates a number of processes within a hotel, ideally reducing time-consuming tasks and inefficiencies within your operation.
It’s not just about capturing bookings or keeping track of finance, but as technology evolves and expands, so does the need for your PMS to play an integral role in guest experience and loyalty management. Ideally, it should form the core of almost all hotel activity.
According to the 2016 Smart Decision Guide to Hotel Property Management Systems, the biggest benefits of having the right property management system include:
- Improved guest satisfaction and quality of the guest experience
- Streamlined hotel operations and reduced costs
- Increased hotel occupancy, revenue and profitability
- Improved performance reporting and business intelligence
The considerations of a new PMS might vary depending on the size and needs of different hotels, so we have taken a look at some of the most important questions you should ask during the research and evaluation process, as part of the study mentioned above.
