upselling

When hotels select only one point of contact to rely on data for upselling the systems inevitably rely on different data about the guest, which disrupts the overall guest experience.

Some properties still view upselling through a traditional lens – using the same well-worn tactics that have been around for, well, forever. But upselling has evolved, namely in technology.

What’s the goal of every guest check-in? It’s more than delivering the guest a room, but for many years that’s how check-in has been treated – as a means to […]

Hotel upselling and cross-selling are both great ways for you to boost incremental revenue on bookings. Both strategies revolve around a similar goal but it’s important to understand their differences. […]

Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018. If so, I’m pretty sure your owners or asset managers […]

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, […]

Have you ever been pleasantly surprised to find your favorite dessert hiding in the refrigerator following a satisfying and wholesome meal?  You know that feeling of delight, even though you’re […]

This past week, over 300 hotel and travel marketing executives converged on New York’s Marriott Marquis to attend the HSMAI Digital Marketing Strategy Conference. While the conference’s theme was “Navigating […]

  TSA Solutions supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams The 221-Room Hamburg Property Becomes the Third Kempinski Hotel […]

In the rapidly changing mobile world of revenue management, teams need tips to survive. We went in search of answers and this is what we found: 1.  RM has come […]