reservations

Every phone call should be treated as a critical opportunity to establish a positive relationship that results in a booking and, ultimately, a loyal guest

While AI is not designed to replace your entire call center, it can significantly allow those employees to give full attention to more complex reservations

You can minimise the risk of having to walk travellers if you have a solid overbooking strategy; this can help you get the most out of overselling

Lead time is a formula used to calculate the time between a guest confirming a reservation at your hotel, and their arrival date

Hotel owners and operators need to understand how changes in occupancy post covid affect strategies for maximizing  profitability

We highlight some of the top concerns as we enter the shoulder season, and what steps your hotel should take to be prepared

Price disparities are inevitable, but with these tips, you will be able to combat them on your hotel’s website and ensure more visitors book direct

The risk of cancelled reservations is something inevitable for every hospitality property. NB: This is an article from yieldPlanet Some guests will always cancel the reservation for different reasons, but […]

Unlike off-peak season, shoulder season isn’t a time when business is low. However, if overlooked, hotels don’t have a strategy to keep business flowing

To answer my original question, ‘do we love BOB?’  The answer is a resounding YES!  But should we trust him?  Most definitely NOT!