guest experience

We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side

The term “eatertainment” blends “eating” and “entertainment” to describe a dining experience that goes beyond simply enjoying food

To improve hotels staff productivity and guest satisfaction, we have added a new set of tools focused on process automation and refinement of AI interaction

With these considerations in mind, the challenge lies in harnessing the benefits of automation without neglecting authentic guest communication

Optimising your service standards is a highly effective way to make your property stand out from the online competition and boost overall profitability

The adoption of hyper-personalization within revenue management brings a multitude of benefits, transforming customer engagement and driving revenue growth

Modern technology tools can dramatically improve the guest experience by enabling travelers to curate their stay, get help quickly and be more independent

If you want guests to keep coming back, you need to evolve with them. If you are offering the same things as five years ago, your results won’t improve

A big benefit of appealing to the luxury market is these most affluent travellers have the wealth to continue to spend despite global economic turmoil

If you are not yet employing a guest-centric strategy, perhaps now is a good time to start. Here are 8 ways to tailor services to your guest preferences