A long time ago in a galaxy far, far away, the Consumer Journey for travelers used to be simpler and more direct. NB: This is part 1 of 3 in […]

Think about this, you’re about to engage in a conversation with a robot; you sit down and it greets you with “Hello Human”  and then proceeds to ask you a […]

What hotel owner or GM could be blamed for sleeping a little more soundly after seeing the chart below? NB: This is an article by Pierre Boettner, Founder and CEO of […]

A transition appears to be underway as Expedia increases the number of technology solutions it offers and builds partnerships out across the industry but will this strategy succeed asks EyeforTravel’s […]

To project changes in profits we obviously need to look at the expected relative changes in revenues and expenses. Profit growth can only be realized when the dollar value of […]

A global distribution system, or GDS, is an advanced network of travel agents who specialise in selling and booking travel products, including hotel rooms and packages. When a hotel operator […]

All retailers – from huge multinationals to the independent –  face the same dilemma. Why do online shoppers abandon their baskets, and what can they do to improve? Dropped baskets […]

Amadeus has dropped the word ’distribution’ in its lexicon, in favour of ‘travel channels’, and is building a new Amadeus Travel Platform to tap future growth. It’s not just a […]

Fresh from some of the biggest travel conferences of the year, the major buzzwords we’re hearing are: AI, machine learning, voice recognition, and natural language processing. When you break down […]

For hotels, staying alive — and staying competitive — is no longer a question of whether to adopt technology or not. It’s a question of what technology to adopt, and of […]