Could customer experience become travel’s biggest profit driver
It is no coincidence; the most customer-focused airlines earn more than two times the industry average. Introduction Shortly after to embarking on its Always Getting Better customer experience programme, Ryanair’s […]
Create a Revenue Centric Culture in your Hotel by Integrating Technology
In the previous part of this blog series, we discussed Guest Sentiment and your Online Presence. In the 3rd and final part of the blog series, Building a Revenue Centric […]
Revenue Managers job will change but not eliminated by AI
With buzzwords of machine learning and AI gaining mainstream attention we hear a lot of different viewpoints from the revenue management community. Some embrace the future at hand, others are […]
Is Airbnb Finally Being Welcomed by Corporate Travel?
If the reception Airbnb received at this year’s GBTA Convention is any indication, the simple answer to the question in the headline is yes. While CNN’s Richard Quest managed to […]
Hyatt Reaches Deal With Expedia (in principle)
On July 31, the deadline for Hyatt and Expedia to reach a new distribution agreement, Hyatt confirmed that it has reached an agreement “in principle” on contract terms. At least […]
Hotels Versus OTAs: Who Is Winning Over Millennial Travelers?
The American Hotel & Lodging Association recently unveiled a new campaign designed to spread awareness about the “dangers” of booking a hotel through a third party. The campaign is a […]
The changed paradigm of yield in revenue management
While yield is a concept which has been central in revenue management for decades, what it covered and focused on has dramatically changed over the years. Yield used to be […]
Smarter Hotel Email Automation & Personalization
The marketing mix is becoming more and more complex with new opportunities and tools constantly becoming available to hoteliers. Unfortunately, the days are not getting longer so automation and smarter […]
Hospitality Financial Leadership – How to Review a Hotel Budget
Budget season is fast approaching and I am writing this article to highlight some areas to look at when you are reviewing a hotel financial budget. Maybe you want to […]
Hotel industry uses scare tactics to rebuke Airbnb
On Monday morning, as MSNBC’s “Morning Joe” segued to commercial, the viewing audience was served this: Yikes! Lucky for me I live in a building with only one other tenant, who, […]
