technology

Understanding the realities of business intelligence is the first step toward making data-driven decisions that can propel your hotel to new heights

In this interview we discuss what hoteliers should consider before investing in a Revenue Management System (RMS)

While hotel general managers may be naturally risk-averse, their commitment to stability and consistency is vital for hotel stability and profitability

The rise of OTAs is a stark reminder of the consequences of missing an inflection point. It is key to recognize and adapt to pivotal shifts in the industry

A CDP is the missing piece in a hotel tech stack, bringing together scattered guest data to create unified profiles allowing hyper-personalized experiences

In this “Who Are We” interview we hear from Piergiorgio Schirru of Blastness, about their solution, geographical focus, typical client profile and backstory

What can we expect in the realm of high-end hotel website design for 2025 and beyond? Let’s explore five standout trends in the luxury hotel landscape

A CDP can analyze guest behaviors, preferences, and booking history, enabling highly targeted marketing campaigns that resonate with individual guests

Hotels attempting to build or refine their tech stack face plenty of challenges. It can be an overwhelming process, and mistakes can be made

Hotel operators measure their return on technology investment by how it improves the guest experience, particularly in terms of service efficiency