reviews

Bridging the gap: how to see your hotel through your guests’ eyes

You know your hotel inside out, but do you ever see it through your guests’ eyes? In many cases, there is a disconnect between what hoteliers think is important to […]

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Four ways to help your hotel master online reviews

Imagine what would happen if a member of your staff blatantly ignored guests at the front desk who wanted to discuss their hotel stay. What if this employee promptly deleted […]

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Trust Gap: Transparency Should Be The Key Feature of Your RMS
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