revenue

Whilst 80 percent of guests say it’s important to complete their reservations online, that still leaves one in five who will book through offline methods

Event space revenue extends beyond basic rental charges for the space. Think about F&B, catering, A/V equipment leases, and event-specific services

With major events we know rates are going to be sky high, but the real revenue opportunity for standing out is in restriction management

Dashboards don’t fail sales leaders because there isn’t enough data but because they’re stuck explaining the past

Direct channel benchmarking provides that context. For revenue and digital leaders, benchmarking is no longer optional. It is strategic

The key to protecting margins while maintaining service quality is to move away from blanket cost-cutting toward precision optimization

When hotels partner with OTAs, they expect bookings, visibility and revenue. What they don’t expect is a stream of chargebacks that show up later

A growing network of predatory OTAs and rogue affiliates are aggressively bidding on boutique hotel brand names and siphoning off your most valuable guests

By shifting from a room-centric model to a guest-centric, total revenue model, we stop being historians and start being architects of what will happen

How well is “the last mile” managed these days? What happens when the phone rings? Too often, websites hide phone numbers, making it difficult to even call