reservations

The human tragedy wrought by natural disasters, such as the recent damage done along the Atlantic coast by Hurricane Joaquin, can be tremendous. The death toll within the United States […]

NB This is a viewpoint by Lorraine Sileo, senior vice president of research for Phocuswright Inc. When we think of the lodging industry in the US, many of us think […]

September was encouraging for hotels on the Côte d’Azur and in regional France as they continued to post growth in occupancy and average rates. On the other hand, having stagnated, […]

Hotel results for the United States hotel industry are in, and revenue per available room is back on track after last month’s slow growth thanks to the calendar shift. Here […]

The central reservation system (CRS) that hotels know today traces its history back to the 1950s, following a chance encounter between the CEO of American Airlines and a senior IBM […]

Following the lead of Kayak.com, which has turned itself into a meta-OTA-type of a service for quite some time now, TripAdvisor rolled out their “Instant Book” feature over the past […]

Nobody wants to stand in the way of the booking, but what revenue managers should really be striving for is engagement. Reducing ‘friction’ in the travel planning process seems to […]

STR Global reports that hotels in the Middle East and Africa region reported positive results in three key performance metrics in their compiled July 2015 data. The biggest rise by […]

These days, the guest journey has grown more complex. On a typical day in 2015, millions of people worldwide will book lodging accommodations. The exponential growth of the internet and […]

The U.S. hotel industry reported positive results in the three key performance metrics during July 2015, according to data from STR, Inc. In year-over-year results, the U.S. hotel industry’s occupancy was […]