reservations
Trends in Hotel Attrition and Cancellation Revenue
Historically, if a guest notified a hotel that he would not be checking in at 6 p.m. on the day of arrival, that was usually sufficient to waive any […]
The key to a successful direct booking strategy
It is well known that online travel agencies (OTAs) are widely used by hotels as part of a diversified distribution strategy. The challenge, however, for independent hotels is that they […]
Reservations Skills needed to Quote Complex Rates
Today’s reservations agents need specialized training for conveying complex rate structures to educated consumers Due to the advances in revenue management philosophies, processes and technology systems, those in charge of […]
Starwood taking hotel reservations from Instagram
Everyone wants to use Instagram for sales, and Starwood is hacking it to drive reservations. The hotel chain’s Tribute Portfolio brand is partnering with shopping platform LiketoKnow.it to let users […]
Fragmented Performance Dampens Spring Hotel Outlook
NB: This is an article from TravelClick While new bookings are up at the start of the spring season, with 17 of the top 25 North American markets showing committed occupancy* […]
Brand call centers: How to combat OTA bookings
NB: This is an article by Doug Kennedy of Kennedy Training Network There are a number of tactics that a reservations sales agent can be trained to use when […]
That New Hotel Charge You Really Hate? It’s Here To Stay
The hotel industry considered whom it most admired. The answer was: the airline industry. Yes, that wily cartel of misbegotten nickelers and dimers who delight in making planes narrower, […]
A need for speed in business travel booking systems
Business travellers continue to be frustrated about how long it takes to book travel as well as lack of flexibility in systems says research from Egencia. Expedia’s business travel […]
Healthy competition in the northern Emirates
The Northern Emirates’ tourism and hospitality sector has grown in the last few years. Sharjah and Ras Al Khaimah have both carved a niche for themselves, with Ajman, Fujairah […]
Independent Hotels sleepwalking into era of increased OTA dependency
NB: This is an article by John Kearney, Director of Hotelient For over 15 years that I have been within this industry, Independent hotels here in Europe have been always […]
