reservations

From the moment someone walks through the door (or taps “check in” on their phones), every second counts toward shaping the guest experience

If you’re considering intentional overbooking, start with one rule: never overbook to compensate for weak demand. Overbooking is a hedge

To move towards an active strategy, you need to build your logic around pickup and pace. Here is how to turn your hotel forecasting into a growth engine

Any hotel that offers multiple room types and suites should implement a proactive, outbound reconfirmation call program

Your OBE doesn’t just capture bookings, it convinces lookers to book. Here are some impactful ways to get your booking engine winter ready to drive bookings

Pick-up is a key indicator for assessing current market demand and the effectiveness of pricing strategies – the heartbeat of the hotel

A ghost booking typically fails pre-authorisation or guest verification and converts into no-shows unless you catch and cancel it proactively

Payment isn’t just a back-office issue; it’s central to guest experience. When it doesn’t work, it creates confusion for the hotel and traveller friction

Despite the best intentions, operational challenges can disrupt your welcome. Here’s how you can overcome these pain points at your front desk

The best group bookings don’t just fill rooms; they maximize every revenue opportunity your hotel offers by aligning with your revenue management strategy