reputation

When hotels meet the gap between guest expectations and the reality of the guest experience, their review will improve in quality and substance

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

Leveraging your online reputation has become crucial in today’s digital landscape. Key metrics like rankings and review scores are not vanity figures

By implementing these strategies and actively seeking guest feedback, hoteliers can improve their online reviews and attract more potential guests

Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI

We explore the importance of hotel reputation management, proactive improvement measures, the crucial role of SEO, and online reputation tools

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures