hotels

How to use Twitter to engage & listen to guests

NB: This is an article from SiteMinder When it comes to posting and sharing content, Twitter is less effective than Facebook and Instagram, and staff can find it overwhelming to […]

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Reservations Skills needed to Quote Complex Rates

Today’s reservations agents need specialized training for conveying complex rate structures to educated consumers Due to the advances in revenue management philosophies, processes and technology systems, those in charge of […]

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Are revenue managers and GMs targets aligned?

Hotel revenue managers and general managers share a common goal: driving their hotel to achieve optimum success. RMs work toward achieving this goal by making strategic decisions focused on maximizing […]

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Set Your Search Engine Optimization Strategy Straight

NB: This is an article from Leonardo The world of search marketing is a constantly evolving, and in the ultra-competitive hotel industry, properties battle not only other hotel websites and […]

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Hotel Booking using the Facebook Messenger Platform

NB: This is an article from Koddi Last year we wrote about Facebook’s plans to launch Messenger bots which would, among other things, allow users to buy products, track orders, and even […]

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Integrating Systems: Hotels Guest Profiles Unlock Revenue (Pt 2)

Suppose I handed you a plain paper box that was simply marked PUZZLE, ‘This will be fun!’ I might say, ‘It’s a picture-puzzle of people having fun at the beach, let’s […]

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Millennium launches innovative new digital platform

Millennium Hotels and Resorts (MHR) has launched a dynamic new digital platform to give savvy customers an engaging, effortless looking and booking experience. The new interactive platform transforms the online journey, empowering guests […]

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Review Response Examples: What Not to Do

NB: This is an article by Carolyn Murphy, Marketing Specialist at Revinate We recently hosted a webinar for hoteliers, How to Respond to Online Reviews. We cover this fairly often, since […]

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13 Elements Hotel Marketers Should Test

There’s a plethora of tactics and strategies you can use to increase your hotel direct bookings. But if you’re looking for a quick guide to some of the most important […]

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Integrating Systems: Meeting the Data Challenge (Pt 1)

When it comes to analyzing the big amounts of Big Data that hotels and brands generate, the hospitality industry uses a variety of tools – which aren’t necessarily well-integrated – […]

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