guest

Relying on demographic data to identify similarities within cohorts is less accurate than you likely expect. Engagement rates tend to be even worse

How are you treating your cheerleaders? Guests who leave positive reviews are choosing to go that extra mile. It’s their way of saying “thank you”

Embracing guest expectations in your marketing strategy is a must. Hotels can craft compelling content that resonates, leading to increased bookings

Often viewed solely as a tool for pricing and channel distribution, the potential of an RMS to dramatically uplift guest experience is vastly underestimated

In today’s fiercely competitive digital landscape social proof can be your hotel’s saving grace, engaging online visitors and convert them to loyal guests

We will look at 10+ ideas to improve guest experience at your hotel. Before that, let’s look at some of the benefits of having happy guests

To achieve a personalized booking journey, intelligent retailing removes dependency to book a room first, and enable the guest to book anything in any order

Conversational AI, a solution that combines the simplicity of chatbots with the depth of AI to find information that required poring through search results

Attribute-Based Selling is the logical step forward. It improves guest satisfaction, brand distinction, cart value, conversion and delivers more revenue

Pre-arrival communication is a key component of providing exceptional customer service. Identify touchpoints that deliver value to your guests and use them