front office

An API First PMS is Integral to Your Property’s Success and Here’s Why

Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over […]

Read more

Leveraging Your Front Desk Team after Implementing a New PMS

In this new world, PMS technology and humans work hand in hand, complementing each other and creating synergy that leads to efficiencies, enhanced customer service, and bigger profit margins

Read more

How Smaller Hotel Chains Can Benefit from Using a Hotel PMS

Replacing a manual reservation book with a PMS solution will accelerate your growth by reducing costs, creating efficiencies, eliminating manual errors and identifying new revenue streams

Read more

How To Think About Upselling: Guest Engagement, Intelligence, and ROI

Some properties still view upselling through a traditional lens – using the same well-worn tactics that have been around for, well, forever. But upselling has evolved, namely in technology.

Read more

Five Make or Break Moments in the Guest Experience

Guest satisfaction is the name of the game in the hospitality industry. Make sure you’re ready for these key moments, so you make (not break) their experience at your property.

Read more

A PMS Can Transform How You Look at Front Office Technology

To understand how a PMS truly allows front desk staff to improve on their operational efficiency, we will have to break this down into several aspects of their day-to-day tasks.

Read more

6 Ways Check-In Technology Can Help Your Property

Everyone knows how important first impressions are. They lay the foundations for any relationship – and form opinions that can make or break the entire experience. NB: This is an […]

Read more

How Hoteliers Can Optimize the Check-in Process

What’s the goal of every guest check-in? It’s more than delivering the guest a room, but for many years that’s how check-in has been treated – as a means to […]

Read more

Front Desk Staff Can Increase Direct Bookings & Cut Distribution Costs

Like all segments of the hotel industry, limited and select service hotels are seeing distribution costs eating away at top-line profits. NB: This is an article from Doug Kennedy, President […]

Read more

Are Hotel Front Desks a Thing of the Past?

De-cluttering is a big business. Successful books like The Life Changing Magic of Tidying Up by Marie Kondo demonstrate the world’s appetite for simplified living, while consultants have popped up […]

Read more