Here is a collection of tips from seasoned hotel professionals which address four major departments that will be crucial during rebound phase
In order to improve your front office operations, you have to have a great team. Here are a few tips and to improve the front desk employee performance which leads to a better guest experience.
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over […]
In this new world, PMS technology and humans work hand in hand, complementing each other and creating synergy that leads to efficiencies, enhanced customer service, and bigger profit margins
Replacing a manual reservation book with a PMS solution will accelerate your growth by reducing costs, creating efficiencies, eliminating manual errors and identifying new revenue streams
Some properties still view upselling through a traditional lens – using the same well-worn tactics that have been around for, well, forever. But upselling has evolved, namely in technology.
Guest satisfaction is the name of the game in the hospitality industry. Make sure you’re ready for these key moments, so you make (not break) their experience at your property.
To understand how a PMS truly allows front desk staff to improve on their operational efficiency, we will have to break this down into several aspects of their day-to-day tasks.