front office
Ways To Improve Your Hotel Front Desk Team Performance
In order to improve your front office operations, you have to have a great team. Here are a few tips and to improve the front desk employee performance which leads to a better guest experience.
An API First PMS is Integral to Your Property’s Success and Here’s Why
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over […]
Leveraging Your Front Desk Team after Implementing a New PMS
In this new world, PMS technology and humans work hand in hand, complementing each other and creating synergy that leads to efficiencies, enhanced customer service, and bigger profit margins
How Smaller Hotel Chains Can Benefit from Using a Hotel PMS
Replacing a manual reservation book with a PMS solution will accelerate your growth by reducing costs, creating efficiencies, eliminating manual errors and identifying new revenue streams
How To Think About Upselling: Guest Engagement, Intelligence, and ROI
Some properties still view upselling through a traditional lens – using the same well-worn tactics that have been around for, well, forever. But upselling has evolved, namely in technology.
Five Make or Break Moments in the Guest Experience
Guest satisfaction is the name of the game in the hospitality industry. Make sure you’re ready for these key moments, so you make (not break) their experience at your property.
A PMS Can Transform How You Look at Front Office Technology
To understand how a PMS truly allows front desk staff to improve on their operational efficiency, we will have to break this down into several aspects of their day-to-day tasks.
6 Ways Check-In Technology Can Help Your Property
Everyone knows how important first impressions are. They lay the foundations for any relationship – and form opinions that can make or break the entire experience. NB: This is an […]
How Hoteliers Can Optimize the Check-in Process
What’s the goal of every guest check-in? It’s more than delivering the guest a room, but for many years that’s how check-in has been treated – as a means to […]
Front Desk Staff Can Increase Direct Bookings & Cut Distribution Costs
Like all segments of the hotel industry, limited and select service hotels are seeing distribution costs eating away at top-line profits. NB: This is an article from Doug Kennedy, President […]
