experience

Guests crave enriching travel experiences and are willing to reach deep into their pockets to ensure they get them. But they will also be more discerning

For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence

We look at why guest personalization is important, and how hotels can personalize the guest experience and encourage loyalty

To be successful moving forward, hoteliers need to put their current beliefs against what today’s guest is showing us they expect and respond accordingly

From direct bookings and OTAs to pricing strategies and guest experience, here are four major areas to help build an effective rooms distribution strategy

While determining the right comp set has always been crucial, it is vital to remain competitive now given our current uncertain market conditions. NB: This is an article from IDeaS […]

As much as travelers want to hear what a guest has to say about your hotel, they also want to see your hotel’s responses

There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]

From sustainability to staycations and greater focus on experiences, the key hospitality trends in 2022 we see are all focused around a new kind of guest

I recently released my 2021 Achieving Customer Amazement research. NB: This is an article from Shep Hyken We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics […]