airlines

A formal complaint has been filed in Brussels against Lufthansa Group’s controversial €16 GDS fee. The European Technology & Travel Services Association (Ettsa), which represents global distribution services and online […]

Although major travel brands, including American Airlines and Alaska Airlines, are embracing social media’s real-time customer service capabilities, not all of these efforts are translating to increased engagement or bookings […]

Lufthansa will charge UK agents £11.30 per GDS booking from Tuesday as it remains committed to transforming distribution by imposing a worldwide Distribution Cost Charge (DCC). The carrier’s UK regional […]

Many of us with children have faced the question: “Why do I have to wear a seat belt?” Most people use them, of course, because there’s no great alternative for […]

Airlines can unlock a new source of revenue with personalized ancillary sales that will please travelers instead of leaving them indifferent. Perfect offerings that will increase profits are waiting for […]

Although hotels have practiced some of the most fundamental basics of revenue management throughout the ages, such as adjusting rates according to seasonal demand patterns and planned special events, it […]

Carlson Wagonlit Travel has identified five key trends which will have the greatest impact on business travel going forward. The ‘Faster, Smarter, better?’ study highlights mobile technologies, customisation, the sharing […]

If you go out to buy a new car the dealer will tell you the cost for the basic vehicle. Then they let you select the extras, such as sat-nav […]

Amadeus slotted a key element of its merchandising jigsaw into place last week with the launch of a Customer Experience Management system. The technology is central to the distribution giant’s vision […]

Airlines are increasingly pushing and prodding travelers to book flights through their own websites, where they can sell more services like in-flight entertainment and add-ons like hotel reservations. They also […]