This is a perfect opportunity for the hotel industry to work on zero-based budgets, instead of prior year’s numbers, so they focus on services guests value

Mitigating risks has an entirely different meaning for the year ahead. Everyone’s budget meetings will likely include the following hot topics of discussion

With average daily rate approaching or surpassing 2019 levels in many markets, guests have renewed expectations that services and amenities are back in full

Conferences and events are slowly taking place across Europe as international travel restrictions continue to ease, such as the end to the U.K. amber list

The biggest issue we had with upselling were COVID-related issues. We were able to work through those with ROOMDEX to maximize our offerings and revenues

Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value

Personalization is not only a crucial capability, it’s one that punches above its weight, whether the company is a digital native or brick-and-mortar player

The focus on how we work and not where we work has enveloped business travel as well. Is it necessary to travel to meet that client?

In the third quarter, nearly 70% of global searches were made 0 to 30 days out, which was a 15% search increase compared to the previous quarter

By selling your hotel as an experience through content, you’re much more likely to succeed in relation to engagement and conversion