Technology

How will 2020 shape up for you – my Top Ten predictions

How Will 2020 Shape Up For Hotels – My Top Ten Predictions

They say all good Revenue Managers carry two things: a calculator to crunch the numbers and a crystal ball to predict the future. Here is my views on how the hotel industry will change in 2020.

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Ways To Improve Your Hotel Front Desk Team Performance

In order to improve your front office operations, you have to have a great team. Here are a few tips and to improve the front desk employee performance which leads to a better guest experience.

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Solutions and Practices to Turn Hotel Data Into a Valuable Asset

A key challenge of hotel data management is the high diversity of information. It can be extracted from multiple websites, metasearch platforms, social media, internal docs, reports and systems.

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A Make-or-Break Issue for Hotels: Guests Want Cybersecurity

A Make-or-Break Issue for Hotels: Guests Want Cybersecurity

Once the specific aspects of security have been considered across hotel vendors, in order to shift guest perceptions of cybersecurity, hotels are challenged with branding themselves as secure.

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What’s Happening with Google

It’s crucial for you to invest in your 2020 marketing budget. Hotel ads are a necessity! Email and social media marketing, too. Finally, make sure your Google My Business profile is fully up to date.

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PODCAST: How to Choose and Implement a New PMS (Ep 6 of 6)

PODCAST: How to Choose and Implement a New PMS (Ep 6 of 6)

We are continuing our 6 part series on How to Choose a New PMS with the final episode. Over the course of the 6 episodes we explore the following: What […]

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The Roaring Twenties 2.0: Revenue Management in the 2020s

As this decade quickly comes to an end, the entire hotel industry is bracing for disruption. What is needed now is vision, strategy, and guts. NB: This is an article […]

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New Year Resolutions for Independent Hoteliers

So, 2020 is on the way. Another new year. Time to stop, take stock (after the Christmas rush), and start the new year with a bang. NB: This is an […]

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CRM: Fact vs. Fiction

Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really […]

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