technology

Chatbots are transforming the industry’s approach to loyalty and rewards programs by streamlining customer service and offering personalized interactions

As well as looking at the obvious impacts of the incredible amount of time that is wasted, along with missed revenue opportunities and overlooked cost savings

When it comes to conversational chatbots, we’re only at the beginning. As developers refine the language models interactions will keep becoming more human

This discussion recognises the challenges faced by independent properties in managing pricing strategies manually and how automated pricing systems can help

I hope that this article gives you more insight into the importance of both a forward-thinking tech stack, but also, your human tech stack

Whether you’re looking to upgrade your booking engine or considering your first one, understanding essential features your booking engine needs is crucial

Welcome to 2024, dear hoteliers, where a well-structured tech stack is the cornerstone of a thriving hotel. Is it time you created one?

These tips on switching from spreadsheets to analytics could prove useful and help avoid some common pitfalls organizations fall victim to

A commercial strategy platform provides each discipline with actionable recommendations, ensuring strategic impact on hotel revenue

We thought it would be interesting, to get a perspective on the direction of travel for revenue management, and the part an RMS or pricing solution can play