Reviews

Considering both pricing and review scores, a Hotel can enhance its value proposition. Aiming for better reviews to while maintain competitive pricing

Embrace the power of AI, but never underestimate the paramount importance of human review and editing – your hotel reputation depends on it

A thank you message does more than express gratitude; it reinforces the guest’s decision to choose, enhancing their overall experience and satisfaction

Each guest review, is an opportunity for hotels to communicate their love language: thoughtful, personalized replies that show guests are valued

With AI-driven personalization and growing reliance on OTAs, guest reviews are no longer just an afterthought, they are a decisive factor in guest booking

Yield Management isn’t just some fancy industry jargon; it’s a game-changer, a revenue booster, your ticket to serious profit

The way you respond to reviews can impact your hotel’s visibility, affect your credibility among potential guests, and even influence bookings

The “weighted by recency” approach in the review score update shifts focus to prioritize recent feedback, offering a current view of guest experience

The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels

By responding thoughtfully to reviews, you demonstrate your commitment to customer satisfaction and show potential guests that you value their opinions