revenue

The rise of AI doesn’t mean the end for skilled commercial pros, but it calls for a change from routine tasks to strategic thinking and human skills

Guest experience is the sum of every interaction a guest has with your hotel. Starting long before arrival and continuing well after check out

While properties carefully craft unique identities, their sales teams often rely on identical, cookie-cutter proposals that blur these crucial distinctions

While positive reviews can drive business, a single bad review can cause serious damage. But how much does a bad review really cost?

Let’s take a look at why RMS tools seem to fall short – and how you can start getting better results from the tech you already have

Selecting the right RMS is critical and nuanced, requiring attention to functionality and an understanding of where human expertise remains irreplaceable

Does charging more lead to harsher guest reviews? Is there a ‘tipping point’? A rate threshold beyond which guest satisfaction might dip

By carefully executing an event pricing strategy, venue event managers can optimize bookings, maximize revenue and ensure financial success

Guest reviews offer more than just a revenue benefit, they are also a real-time audit of your property operations, providing valuable insights into:

Forget the myth that managing a hotel is complex. At its heart, the hotel business model revolves around three fundamental steps: