reservations

A no show hotel reservation is probably a Hotelier’s worst nightmare. Dealing with situations that directly affect your profit margins, is a major challenge

In the ever-evolving hotel industry, strategically benchmarking room revenue cannot be overstated. RGI, ARI, and MPI trio are the beacons guiding hotels

While for some hoteliers it’s best to avoid overbooking altogether, for others, a good strategy can increase revenue and improve occupancy

The decision to engage in hotel overbooking should be carefully considered, striking a balance between maximizing revenue and ensuring guest satisfaction

In today’s complex distribution landscape, more hotel companies are transitioning to a CRS-centric strategy to leverage the advantages

A confirmation email has the power to build your guest’s trust and loyalty, get them excited about their upcoming stay, and generate additional revenue

Evaluate your call criteria to ensure it is helping your reservations and front desk agents capture more bookings from today’s real-world callers

While occupancy rate is essential for deciding whether your management strategies succeed or fail, there are things you should keep in mind with this KPI

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry