reservations

  Major North American markets are seeing strong transient booking numbers from both individual business and leisure travelers. According to data from TravelClick’s November 2015 North American Hospitality Review, North […]

CRM data combined with audience data from website visits could give marketing campaigns a personal and relevant boost. David Benady reports Hotels and travel brands are sitting on a goldmine […]

The human tragedy wrought by natural disasters, such as the recent damage done along the Atlantic coast by Hurricane Joaquin, can be tremendous. The death toll within the United States […]

NB This is a viewpoint by Lorraine Sileo, senior vice president of research for Phocuswright Inc. When we think of the lodging industry in the US, many of us think […]

September was encouraging for hotels on the Côte d’Azur and in regional France as they continued to post growth in occupancy and average rates. On the other hand, having stagnated, […]

Hotel results for the United States hotel industry are in, and revenue per available room is back on track after last month’s slow growth thanks to the calendar shift. Here […]

The central reservation system (CRS) that hotels know today traces its history back to the 1950s, following a chance encounter between the CEO of American Airlines and a senior IBM […]

Following the lead of Kayak.com, which has turned itself into a meta-OTA-type of a service for quite some time now, TripAdvisor rolled out their “Instant Book” feature over the past […]

Nobody wants to stand in the way of the booking, but what revenue managers should really be striving for is engagement. Reducing ‘friction’ in the travel planning process seems to […]

STR Global reports that hotels in the Middle East and Africa region reported positive results in three key performance metrics in their compiled July 2015 data. The biggest rise by […]