reservations
Ways Chatbots Could Change the Hotel Industry.
Chatbots are already working hard in the hospitality industry, from taking fast food orders to helping travelers plan their trips. While conversational AI is very much in its infancy in the hotel sector, […]
Current approaches and attitudes toward the reservation process.
In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research. We asked hoteliers across the United States and Europe […]
What a Ride: A Day in the Life of Hotel Rate Codes
The Rate Code Superhighway Do you really know what your hotel’s rate code has to go through to reach its end destination? Unless you specialize in distribution, most of us […]
5 reasons you need to be tracking voice reservations at your hotel
With the overwhelming flood of new technology, mobile bookings and other reservation options, some hotels have stopped paying any attention to the phone calls they receive and the bookings they […]
How to manage high occupancy and build better guest loyalty programs
Hotels spend a vast amount of time trying to procure more bookings and increase their occupancy rates. So what if you’re really good at distributing your rooms or the market […]
100% Occupancy Dilemma for Hotels, what Hoteliers Need to Achieve?
Every hotelier is familiar with and knows that Occupancy is the percentage of available rooms that were sold during a specified period of time. It is calculated by dividing the […]
Taking the first steps toward personalisation in 2017
Hoteliers are hearing it from industry leaders constantly, in order to remain relevant in the changing hospitality industry, it’s time to ‘personalise’ the guest experience. But what does this actually […]
2017 Outlook Mixed: U.S. Occupancy High, But ADR Growth Disappointing
The 2017 outlook for U.S. hotels offers mixed blessings, with near record occupancy levels projected while average daily room rates (ADR) are expected to continue leveling off. According to the […]
The Revenue Managers Guide to Handling High Cancellation Rates
Today’s hotel guests are empowered and informed, which in some ways is very positive. However, it has also led to a trend of guests making multiple bookings far in advance, […]
Group Bookings in New Year Brighten Hotel Outlook
NB: This is an article from TravelClick Committed occupancy* and average daily rates (ADR) for the first quarter of 2017 are showing major signs of growth with group travel leading […]
