loyalty
Blockchain and Revenue Management: A Window Of New Opportunities
The use of blockchain technology in revenue management can be applied through inventory management, demand management and pricing strategies
The Role of Hotel Loyalty Programs in Today’s Environment
The important role of hotel loyalty programs come at a moment where ensuring core business activities are not enough to compete on the market
Smart Data Gives Casinos an Edge in Generating Revenue Post COVID
For casinos to continue attracting a steady stream of customers and revenue, each customer must be presented with a custom-tailored stay experience
Gamification: Offering Guests an Interactive and Engaging Experience
Whilst a relatively new concept, gamification could be a powerful tool in raising guest loyalty, boosting website traffic, and increasing engagement
Hotel Shift in Strategy Required: 7 Trends to Consider
To set themselves up for success in this new normal, Hotel owners and operators must adapt their strategies to meet evolving industry trends
Will Guests Say “I Do” Again? Technology Impact on Guest Satisfaction
The list of hotel guest-facing technology is quite long. Are guests satisfied with these new technologies? More importantly, would guests rebook?
4 Revenue Tactics Resort Teams Need For 2021
Hotel revenue teams are having to adapt constantly as the situation with the COVID-19 pandemic continues to change on almost a daily basis
Value of Loyalty in Times of Crisis and Why Your Hotel Should Consider It
Loyalty programmes were born in recession and expected to expand their reach as we get into the throes of another economic crash
Visioning the post-COVID era in CRM & Loyalty
We may not know the answers. But one thing is certain: the fundamentals of loyalty remain the same. It is all about rewarding our best guests
6 Ways to Build Hotel Customer Loyalty
How do you build a customer base that shows loyalty, and remains that way for an amount of time that will prove to be profitable for your business?
