loyalty

The Role of Hotel Loyalty Programs in Today’s Environment

The important role of hotel loyalty programs come at a moment where ensuring core business activities are not enough to compete on the market

Read more

Smart Data Gives Casinos an Edge in Generating Revenue Post COVID

For casinos to continue attracting a steady stream of customers and revenue, each customer must be presented with a custom-tailored stay experience

Read more

dice representing gamification as a new concept in hotel loyalty and engagement

Gamification: Offering Guests an Interactive and Engaging Experience

Whilst a relatively new concept, gamification could be a powerful tool in raising guest loyalty, boosting website traffic, and increasing engagement

Read more

Hotel Shift in Strategy Required: 7 Trends to Consider

To set themselves up for success in this new normal, Hotel owners and operators must adapt their strategies to meet evolving industry trends

Read more

Will Guests Say “I Do” Again? Technology Impact on Guest Satisfaction

The list of hotel guest-facing technology is quite long. Are guests satisfied with these new technologies? More importantly, would guests rebook?

Read more

4 Revenue Tactics Resort Teams Need For 2021

Hotel revenue teams are having to adapt constantly as the situation with the COVID-19 pandemic continues to change on almost a daily basis

Read more

Value of Loyalty in Times of Crisis and Why Your Hotel Should Consider It

Loyalty programmes were born in recession and expected to expand their reach as we get into the throes of another economic crash

Read more

personalized loyalty schemes

Visioning the post-COVID era in CRM & Loyalty

We may not know the answers. But one thing is certain: the fundamentals of loyalty remain the same. It is all about rewarding our best guests

Read more

6 Ways to Build Hotel Customer Loyalty

How do you build a customer base that shows loyalty, and remains that way for an amount of time that will prove to be profitable for your business?

Read more

Earning Loyalty in an Altered Marketplace Demands Personalized Attention

It’s important to grasp that stay frequency and recency are not the only measures of loyalty. Understanding many facets of loyalty is essential

Read more