loyalty

A smooth guest experience impacts how they feel about your hotel and services and how they engage with it in the future

Believe it or not, guest loyalty isn’t dead. It’s there for the taking – as it always has been – it just needs hotels to work intelligently and personally

Independent hotels can drive direct bookings and enhance guest loyalty with a modern, loyalty platform that allows guests to look, get hooked, and then book

The amount of time hotels put into analysing their loyalty programs depends on the resources they have and how dedicated they are to evaluating the program

Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?

The guest experience needs to be good, and consistent, across all channels, from website to the app, the booking experience and on-property experience

Brands that can use loyalty programs effectively to unlock the potential of repeat guests can gain a significant edge over the competition

We look at why guest personalization is important, and how hotels can personalize the guest experience and encourage loyalty

When Genius members look for a property that is a Genius partner, that property will stand out, increasing the chances of the property getting booked

Once you understand the mindset that drives hybrid travel experiences, the key is determining how to entice these guests to your hotel