Hotels

We explore the top trends in hotel revenue management and yield management in the UK, offering insights and strategies for hotel professionals

When it comes to conversational chatbots, we’re only at the beginning. As developers refine the language models interactions will keep becoming more human

If you are not yet employing a guest-centric strategy, perhaps now is a good time to start. Here are 8 ways to tailor services to your guest preferences

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

With Google’s recent announcement about updates to its Hotel Ads bidding models, hoteliers face a pivotal moment in their metasearch advertising strategies

Revenue management is a complex discipline. When practiced fully, it reduces bottom-line drainers such as spillage, spoilage, or overbooking

Implementing effective hyper-personalization tactics requires a strategic blend. Here are some specific tactics that hotels can implement today

Adopting a multi-channel communication strategy, shows your brand values guests’ preferences and you are committed to providing excellent customer service

Your hotel should have a tailored pricing strategy that fits its unique needs, but there are common practices that can be honed to improve performance

With nearly 90% of businesses communicating with customers via email, the content must be well executed to stand out amongst the crowd