guest experience

We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience

Based on research and feedback from our clients, we have listed 7 key selection criteria for your potential clients when choosing a hotel to stay in

Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty

If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out

There are a number of ways that digitalisation can help you create a more efficient business model for your hotel and boost your profits

The goal of emotional journey mapping is to understand customers’ emotions and improve the guest experience at all touchpoints on the journey

The guest experience is the sum total of a guest’s interactions with a property and its team members throughout the guest journey

Hotel Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors

Providing memorable guest experience doesn’t have to be complicated. It comes down to friendly faces, good communication, and knowing your guest needs

Now, it’s time for hoteliers to start planning what they can do to ensure the best hotel guest experience possible is center of everything they do