guest experience
Not Just a Pretty Room: Selling an Experience
More than just a room to sleep in, successful hotels provide a highly personalized, immersive stay experience that reflects a combination of factors
Luxury Hotel Marketing: 5 Key Strategies to Succeed
The first thing many people think about luxury hotels is price, but the art of content marketing is to shift focus away from cost and onto the experience
Guest Personalization: What It Is and What It Isn’t
This is not to say that tech and AI are bad, but a reminder that at the end of the day, it’s your people that truly deliver guest personalization
Boosting Customer Service Scores: Strategies for Hotel Operators
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge
Chatlyn “Who Are We”: In Conversation with Nicolas Vorsteher
We hear from Nicolas of chatlyn how an efficient modern communication approach can positively impact bookings and guest experience
Poor Guest Communication Impact is Bigger Than Lost Bookings
As well as discussing the challenges hoteliers face with guest communication Shaun will also give us a quick demo of how HiJiffy’s AI works
Maximize Return on Experience (ROE) with Data Driven Marketing
Properties can create targeted marketing campaigns and personalized experience where guests ultimately spend more, do more and stay longer
Cost to Hotels of Open Executive Positions and Loss of Momentum
Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here
Creating Memorable Guest Experiences: Personalization with Storytelling
Whilst today everyone talks about guest experience, what makes an experience unique and memorable, particularly in hospitality?
Keeping Hospitality Human: Importance of Personal Touch and Hotel Tech
Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive
