guest experience

The concept of “high season” is no longer about timing, but tuning into shifting values. Hotels who meet these will win the bookings – and loyalty

Guest satisfaction is not just about making guests happy. It drives revenue, builds your reputation, and keeps guests coming back

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams

Personalization is a term used loosely these days but a better phrase for how it’s being used so far might be contextualized marketing

Here is the April round up of 11 Hotel Success Stories and a performance study of 567 properties from our Expert Partners

Let’s explore why review insights for hotels matter, how to optimize your Booking.com presence and key tips for feedback management

Guest experience is the sum of every interaction a guest has with your hotel. Starting long before arrival and continuing well after check out

Focusing on reasons why guests don’t return and addressing these challenges, you unlock the power guest loyalty building lifelong advocates

We break down how to evaluate guest ratings, make service improvements and more so you can turn feedback into your hotel’s biggest advantage

Does charging more lead to harsher guest reviews? Is there a ‘tipping point’? A rate threshold beyond which guest satisfaction might dip