The Digital Hotel Guest Journey is Broken – What Can Airlines Teach Us?
But enough with the excuses: what can hotels learn from airlines in terms of digital pre-, during- and post stay guest experiences?
10 Ways Airlines Use Artificial Intelligence and Data Science
Collecting and crunching data about customers, airlines understand passengers’ tastes. So, revenue managers start from measuring willingness to pay (WTP)
Airline Ancillary Revenue Projected to Reach $65.8 Billion in 2021
In 2012, ancillary revenue per passenger was estimated to be $12.13; by 2019 this had increased to $23.91, and the 2021 projection is $27.60
Next in Loyalty: Eight Levers to Turn Customers Into Fans
Understanding eight levers that significantly impact the performance of loyalty programs can help companies extract the most from their membership programs
Airline Dynamic Pricing Strategy: Current Problems and Continuous Pricing
Let’s talk about the current methods of dynamic pricing and how the techniques are maturing to match the current airline distribution market
The Current State of Airline Pricing post-Covid
Traditional means of pricing based on time to departure is now irrelevant as most of the bookings are being made in a shorter, condensed booking window
Positive Momentum Continues For Return To Business Travel (GBTA Poll)
Nearly a quarter of poll respondents said their company has resumed non-essential business travel, or that the company has in place a plan to resume travel
Negative Passenger Demand Trend Continued in February
The IATA announced that passenger traffic fell in February 2021, both compared to pre-COVID levels (Feb 2019) and to the immediate month prior (Jan 2021)
Maximizing Airport Revenue in Era of Smart Data Tech and Personalization
An airport can finally sift through such metrics in a timely manner and can begin to tailor experiences and boost revenue earning opportunities
Airline Revenue Volatility Here to Stay: What can Pricing Teams do?
With airlines in need of capital, revenue and pricing managers will need a change in their approach to reorient the airline revenue management framework