technology

Sure, it might be short-term loss of revenue, but the value gained in guest gratitude is worth way more than that in terms of future loyalty

For Hotels that don’t want to spend money and time answering repetitive questions, chatbots are key. However, many hotels remain hesitant

To be competitive you need a proactive channel management strategy. We look at four ways hoteliers can use their channel managers more effectively

If you’re looking to increase website mobile conversions, focusing on personalization and hyper-targeted messages is key for direct channel growth strategy

We’ve looked at customer interactions with messages to analyze and pinpoint which types of content, targeting and message delivery are proving effective

By following these simple tips, you’ll be taking steps in the right direction to drive more bookings directly to your website

In a Post-COVID world, automation means hotels can unlock more revenue potential, increase guest satisfaction, boost productivity, and remain more agile

Seemingly vastly different from each other, there might just be some proven tactics that hotel brands can learn from the Netflix success story

We explore how the RMS is evolving and what additional data sets are being integrated to enhance price forecasting and revenue management

To encourage website visitors to book their reservations using your website, you need to make it simple and clear for them