technology

Upselling has recently been seen as a way to re-capture revenue. However, many properties limit themselves to upselling only at front desk during check-in

At mirai we incorporate flight+hotel sales into our BI technology as an additional section so you can include or exclude these types of sales from reports

Uncertainty is real! We don’t know the forecast perfectly nor demand function. A modern RMS works 24/7 to adjust to uncertainty and to quickly adapt pricing

Hotel tech has developed leaps and bounds. From a wider choice in PMSs and more advanced RMS to guest-facing apps: hoteliers have never had a larger choice

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

Not only does self-service and automation of guest services deliver both convenience and cost savings but also improves customer service and increase sales

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

Information sources provided by a Revenue Management System allow us to monitor the market in real time and be agile in detecting changes in trends

Coming out of a crisis, the first thing hotel brands should do is increase distribution which, in turn, increases brand exposure