technology

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

Not only does self-service and automation of guest services deliver both convenience and cost savings but also improves customer service and increase sales

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

Information sources provided by a Revenue Management System allow us to monitor the market in real time and be agile in detecting changes in trends

Coming out of a crisis, the first thing hotel brands should do is increase distribution which, in turn, increases brand exposure

After long preparation time, we launch one of this year’s main improvements of our booking engine: upselling of rooms (or apartments, if that is your case)

With so many components to website design and development, a redesign can seem exhausting. We’ve broken down the who, what, when, why and how of a redesign

It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes

It is worthwhile to look beyond the traditional idea of a compset when benchmarking your hotel and consider dynamic compsets