technology

The guest experience needs to be good, and consistent, across all channels, from website to the app, the booking experience and on-property experience

Search data from trivago will enhance Atomize’s demand modeling and generate more revenue by optimizing rates in response to real-time market demand

The world changes real time, an optimal approach would be to assess your room pricing every second, every day, to detect and respond to subtle market change

Having recently added Roomdex as part of their tech overhaul, we find out why Zetter chose this intelligent, automated upselling solution

The concept of insights and alerts seem straightforward, but most BI solutions haven’t perfected the art of delivering relevant information efficiently

Especially accelerated by the pandemic, consumer habits and guest expectations have changed far beyond the capabilities of the PMS of the past

Revenue management should never be thought of as a one-time, short-term investment, but rather a long-term strategy that will pay back exponentially

Hicham introduces us to Userguest, their solution, client profiles and some future gazing. Finally touching on data privacy, GDPR and a cookieless world

To be successful moving forward, hoteliers need to put their current beliefs against what today’s guest is showing us they expect and respond accordingly

The takeaway is simple in theory but impactful in practice – it’s time for hoteliers to allow guests to interact with their hotel and staff on their terms