Europe Has Shown The Biggest Growth In Review Volume In 2022

Responding to reviews should still be a key task for hoteliers. Every review response should be personalized as they are publicly available for all to see

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6 Ways to Measure Guest Satisfaction (+ Examples)

Guest satisfaction is an key indicator for hotels. High guest satisfaction leads to increased customer retention rates, minimizing acquisition costs

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Why Didn’t My Guest Leave a Review? 4 Ways to Get More Feedback

You want to receive reviews from your guest, but they do not know that you would like to receive some feedback about their stay

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How Accurate Is Review Sentiment Analysis?

Researchers recognize when travelers leave a review, their opinion can be offered in two different ways – an explicit opinion or an implicit opinion

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Don’t Miss An Opportunity To Get a 5-star Review Every Time

If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?

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Proof Automated Upselling Improves Your Guests Experience

We figured that the best way to see how happy guests are with their upselling experience is to go directly to the source: Hotel Guest Reviews

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5 Ways to Drive Revenue with Higher Guest Satisfaction

For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence

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hotel breakfast layout can be appealing to guests when booking and can drive revenue and profit

The Hidden Profit Potential of the Hotel Breakfast

On OTAs guests use “breakfast included” as a primary search filter. When it comes to maximizing profit, breakfast can be an overlooked revenue booster

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Proactively Cultivate Guest Reviews for Success

Hoteliers are busy and reviews can pile up. Letting reviews go unanswered is not a good look and can impact your ability to attract new guests

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How Guest Reviews Impact Decision Making

Tracking your competitors’ reviews gives you more leverage. You can use your competitors’ reviews to see where your hotel you should be marketing more

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