reviews

Reputation Resolutions for 2022

As travelers set sights on more travel and more experiences, hoteliers must prioritize improving their hotel reputation and expanding their digital presence

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traveller looking at hotel reviews on a laptop

5 Tips to Leverage Guest Reviews on Your Hotel Website

With the majority of travelers looking for reassurance, there is a significant risk they leave your hotel website (without booking) to check reviews on OTAs

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Top Hotel Review Sites and How to Manage Them

There is no mistaking the importance of online reviews for hospitality. 85% customers trust an online review before making a booking

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How To Be #1 in The World on Tripadvisor

The most well known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments

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Driving More Accurate Reviews In Hospitality

When looking at online hotel and lodging reviews, consumers and even hotel management know to take stars, or lack thereof, with a grain of salt

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Guest Experience is the New Marketing

As much as travelers want to hear what a guest has to say about your hotel, they also want to see your hotel’s responses

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7 Negative Reviews That Could Have Been Prevented with Text Messages

Negative reviews can drive away customers and hurt revenue, leaving a bad taste in customers’ mouths. A simple text message can help reduce this

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The Importance of Strategic Reputation Management

More than ever, guests have less brand loyalty. Today’s traveler is motivated by factors including price, location, and, importantly, your online reputation

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How Hotel Online Reputation Management Influences Customer Retention

Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value

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How to Use Your Hotel Guest Reviews to Successfully Package Offerings

You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay

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