revenue

Two organizational models for hotel commercial work have emerged. The first is an evolution, which entails appointing a Commercial Director

When done well, cross‑selling creates value for everyone: smoother, more personalized experience for the guest and stronger hotel performance

Your revenue manager is at the office, buried in spreadsheets, frantically copying and pasting data before the morning revenue meeting. Sound familiar?

When occupancy dips or a low season looms, the instinct may be to simply drop rate. Slash prices, run a discounts campaign and hope to fill rooms quickly

To stay relevant, you can’t just watch technology evolve. The best revenue managers will use new tools – test them, challenge them and spark innovation

Here is the round up of Hotel Success Stories from our Expert Partners during August outlining increased bookings and revenue

Hotels should leverage flash sales, rate alerts, and limited-time messaging – but only when paired with free cancellation or price match guarantees

Booking denied wrongdoing, but the settlement requires it to fully disclose all mandatory fees upfront to align with the FTC’s rule

in pursuit of delivering exceptional on-site service, the pre-arrival experience is often overlooked, but it is well worth upgrading – here is how

We explore common communication mistakes hotels make, and how to transform them into opportunities that drive guest satisfaction