reputation

Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests

Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.

Results from the six month period show that hotel guest satisfaction took a U-turn. Nearly every major hotel chain saw guest satisfaction numbers decrease

Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Only by balancing artificial intelligence and human revenue management strategy can help a hotel survive, and thrive, in the post-COVID world

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

What effect does a consistent social media strategy, highly rated online reputation, and timely review response plan have on properties

Sentiment Analysis has proved very beneficial for hotels. When you pay attention to reviews, you can identify sentimental reviews to answer

Regardless of what kind of reputation you currently have more work can and should be done in order to ensure the future success of your business